There could be two reasons for this:
- It is not a “.docx” formatted document. Please not that documents can only be imported in this format.
- The document contains content or formatting styles that prevent it from being imported. Unfortunately, you can do all kinds of weird stuff in WORD – whether it makes sense or not – which sometimes can block the import.
In this case, simply submit a request via https://smashdocs.zendesk.com and send us the Word document that cannot be imported. We will gladly analyze it for errors and eliminate them, if possible, so that you can import your document in the future.
Every error reported to us helps us continue to improve the import!